Shipping policy

SHIPPING POLICY

Orders are processed and shipped by Excelled Sales LLC using available shipping carriers and services based on the size, weight, destination, and contents of the order.

Processing time

We aim to process and ship orders as quickly as possible. Processing times may vary due to weekends, holidays, carrier schedules, order volume, or other circumstances.

Once your order has shipped, you will receive tracking information when available.

Shipping rates and delivery estimates

Shipping charges, if applicable, are calculated and displayed at checkout.

All delivery dates and transit times are estimates only and are not guaranteed. Excelled Sales LLC is not responsible for delays caused by shipping carriers, weather, service disruptions, natural disasters, incorrect or incomplete delivery information, or other events outside our reasonable control.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been processed or shipped, we may be unable to change the delivery address.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer.

Lost or damaged packages

Please inspect your order when it arrives.

If an item arrives damaged, appears to have been damaged in transit, or does not arrive as expected, contact us promptly at excelledsales@gmail.com with your order information and any relevant photos of the item, packaging, and shipping label.

We will review the issue and assist with any available carrier claim, shipping protection claim, return, or refund, as applicable.

Please retain all original packaging and shipping materials until the matter has been resolved, as the carrier or shipping protection provider may require them for review.

Tracking and delivery

Once a package has been accepted by the shipping carrier, tracking updates and estimated delivery times are controlled by the carrier.

A tracking status showing “delivered” does not automatically prevent us from reviewing a reported delivery issue. Please contact us if you believe your package has been lost, misdelivered, stolen, or otherwise not received.

Shipping destinations

At this time, Excelled Sales LLC ships only to eligible addresses within the United States.

We reserve the right to restrict shipping to certain locations, including addresses or destinations that cannot be serviced by our available carriers or shipping methods.

Contact

For shipping questions, please contact:

Excelled Sales LLC
excelledsales@gmail.com