Refund policy


RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in substantially the same condition in which it was received and must include any components, accessories, manuals, packaging, or other items that were included with the original purchase, when applicable. Items that have been materially altered, damaged after delivery, disassembled, improperly installed, improperly repaired, or otherwise changed from the condition in which they were received may not be eligible for return.

You’ll also need your receipt or other proof of purchase.

To start a return, contact us at excelledsales@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at excelledsales@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged in transit, or if you receive the wrong item so that we can evaluate the issue and make it right.

Because many of our products are pre-owned, vintage, or otherwise previously used, normal signs of age, prior use, cosmetic wear, dust, residue, or other condition details that were disclosed in the product listing are not considered shipping damage or defects.

Exceptions / non-returnable items

Certain types of items may not be eligible for return, including:

  • Gift cards
  • Items sold specifically as for parts, repair, salvage, or non-working, except where the item materially differs from its description
  • Items that have been materially altered, modified, disassembled, damaged, or improperly installed after delivery
  • Hazardous materials, flammable liquids, gases, or other items that cannot legally or safely be returned through standard shipping methods
  • Custom or personalized items, if offered

Please contact us if you have questions or concerns about the return eligibility of a specific item.

Items specifically identified as Final Sale in the product listing are not eligible for return except where required by applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at excelledsales@gmail.com.